Welcome to True to Sole
Terms of service
General Terms and Conditions (GTC)
Please read our General Terms and Conditions (GTC) carefully, because you accept them by finalizing your order. If you have any questions, ask our customer service before finalizing your order!
1. General information about the consumer contract created between us with the purchase
The purchase of a product or products (hereinafter: "Product") offered in the True To Sole webshop (hereinafter: "Website") between TTS HEADQUARTERS Zrt. (hereinafter "Service Provider" or "we") and you as a consumer (hereinafter "Buyer" or "you", and collectively "Parties") is considered a consumer contract concluded electronically between parties at a distance (hereinafter referred to as the Contract). Data of the Service Provider: TTS HEADQUARTERS Zrt., registered office: 1033 Budapest, Szentendrei út 95., mailing address: 1033 Budapest, Szentendrei út 95., e-mail address: support@truetosole.hu, company registration number: Cg. 01-10-141915, tax number: 32001897-2-41, registration authority: Company Registry Court of the Budapest-Capital Regional Court, bank account number: 12600016-17508524-96272154, website: https://www.truetosole.hu, telephone: +36 1 700 4022. Data of hosting provider: Do Média Szolgáltató Korlátolt Felelősségű Társaság, company registration number: 11-09-016434, tax number: 11743435- 2-11, registered office: 2500 Esztergom, Lőrinc utca 8. földszint 1., telephone: +36 33 999616, e-mail: hello@domdom.hu The content of the Contract consists of the information and notices on the Website - especially the essential features of the goods covered by the Contract - as well as these General Terms and Conditions. The General Terms and Conditions contain the rights and obligations of the Buyer and the Service Provider, the conditions for the creation of the Contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal. We have the right to change the GTC, so read it before every order. The amended General Terms and Conditions are valid from the time of publication on the Website, and do not affect orders confirmed before this. The Contract is not considered to be in writing, and we do not file it. The language of the Contract is Hungarian. In particular, the following legislation applies to the Contract: Act CLV of 1997 on consumer protection; Act CVIII of 2001 on certain issues of electronic commerce services and information society services; Act V of 2013 on the Civil Code (Ptk.); Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business; 19/2014. (IV. 29.) NGM decree on the procedural rules for dealing with warranty and guarantee claims for things sold under a contract between a consumer and a business.
1.1 Partial invalidity
If any point of these GTC is legally invalid or incomplete, the other points of the contract will remain valid and the applicable legal provisions will apply instead of the invalid or incorrect part.
1.2 Essential properties of the products
We provide detailed information on the essential properties of the products that can be ordered on the Website in the descriptions of each product. The data and images on the product page are informative. The images are sometimes illustrations, the colors shown on the screen may differ slightly from the actual color of the product.
New, used and resale products can be purchased on the website.
If a product is used, it is indicated in the product description.
Our resell products are not considered new: each and every one comes from an official reseller and is original and never worn, and they qualify legally as used products only because they are resold (resell). They are not covered by a guarantee, but you can assert your accessory warranty rights in the same way as in the case of other products purchased on the Website, with one difference: the accessory warranty claim expires within one year from the date of performance! Of course, you also have the right of withdrawal under § 20 of Government Decree 45/2014. (II. 26.), that is, within 14 calendar days you can withdraw from the contract without giving reasons and return the product, according to the rules detailed in point 6 ("Information about your right of withdrawal").
1.3 Prices
The prices in the webshop are displayed in Hungarian Forints (HUF), euros (EUR), Romanian lei (RON) and in Czech crowns (CZK), based on our current exchange rate. The prices always include VAT. The final price consists of the price of the Product and the delivery and handling fee. There is a possibility that an incorrect price may be displayed on the Website due to a typo or technical error. This is the case when there is a noticeable difference compared to the well-known, generally accepted price of a product. In the event of an incorrect price, we cannot accept the order (in the legal sense, the Buyer's offer). In case of an order placed at the wrong price, we will contact you by e-mail or phone and inform you of the correct price. If you do not wish to order the product at the stated correct price, no action from your side is needed, no Contract is created. If the correct price is acceptable to you, you can purchase the Product by placing a new order.
1.4 Code of conduct
We do not have a code of conduct in accordance with the Act on the Prohibition of Unfair Commercial Practices towards Consumers.
1.5 Copyrights
Pursuant to Act LXXVI of 1999 on copyright (hereinafter: Szjt.), the Website, including its individual content elements, especially texts, images, videos, as well as their arrangement and the Website code, is considered a copyrighted work, so all parts of it are protected by copyright. It is forbidden to use the website without our permission, or to use any application that can be used to modify the website or any part of it. Even with our consent, any material from the website and its database can only be taken by referring to the website and clearly indicating the source.
2. The process of concluding the Contract
2.1 Product selection
You can browse the products using the search function or the categories in the menu bar. On each product page, you can see the essential characteristics of the products (material, color, technical details, sizing, size range) and product images. The product images are illustrations, the colors on the screen and in reality may differ slightly.
2.2 Add product to cart
If you want to buy one or more products, click on the "ADD TO CART" button on the product page. By adding something to the cart, you are not obliged to buy and pay for it.
2.3 Viewing the cart and modifying its contents
You can always see how many products are in the cart and the total amount of the cart in the "CART" menu item in the header. By clicking on the "CART" button, you can modify the contents of your cart until the finalization of the order: you can remove products already in it (even all of them, emptying it completely), you can add another product or products, you can change the number of products you want to order with the plus and minus buttons. If you want to order the products in the cart, click on the "CONTINUE" button.
2.4 Entering data
By pressing the "CONTINUE" button, you will be taken to the Checkout page. With the buttons at the bottom of the page, you can navigate back and forth in the process, or you can even interrupt the purchase. You can decide to buy with or without login. If you haven't logged in yet, you can do it here by entering your previously registered e-mail address and password. Enter your name and shipping address. In the following steps, select the delivery and payment methods, and you can also use your coupon code here. If the billing address does not match the shipping address, enter the billing information. After finalizing all of this, the "Order summary" follows.
2.5 Finalization of the order
It is very important that you review the order before finalizing it and make sure that all the information is correct. In order to finalize the order, you must read and accept these GTC and accept the payment obligation associated with the order. Press the "CONTINUE" button. In a legal sense, this is your Offer to us. If we do not confirm this as described in point 2.6, you will no longer be bound by your offer.
2.6 Processing and confirmation of your order and creation of the Contract
Upon receipt of your order, you will receive an automatic information e-mail containing all the important data of your order. From a legal point of view, this does not yet mean our acceptance of your Offer or the creation of a Contract between you and us. If this information e-mail does not arrive within 24 hours, or if you see that this information email contains some incorrect data (misspelled name, incorrect address, incorrect product), please contact our customer service immediately. If we can fulfill your order, we will confirm it by e-mail, from a legal point of view, this means the creation of the Contract between you and us.
2.7 Impossibility of fulfilling your order, partial fulfillment
We would like to draw your attention to the fact that, due to possible technical errors on the Website or during the processing of the order, factors may arise that make it impossible to fulfill your order (for example, an incorrect price displayed on the Website due to a technical error or human inattention, an administrative error, an unexpected shortage of stock, a factory defect discovered on the product before it is sent out, a force majeure event). In such cases, we reserve the right to partially or completely reject orders that have already been confirmed. In such a case, we will contact you immediately in order to find a solution.
If we can only partially fulfill your order, we will always discuss this with you in advance, and we will only deliver if you accept the partial fulfillment. If you have paid for the Product or Products in advance, we will refund you the full purchase price within 4 working days!
2.8 Safe use of the online store
Please keep your e-mail address and phone number up-to-date and notify us of any changes. We recommend that you only ever use an e-mail address that you can access at any time and that only you can access. Do not share the password associated with your e-mail address with anyone else and change it regularly.
We recommend that you enter a password in the online store that you do not use elsewhere. If anyone requests your username, password, bank card details or other data on our behalf or with reference to us, do not respond to them and notify us of any such attempts at support@truetosole.hu.
2.9 Options for correcting data entry errors
You can modify the data you have entered at any time before finalizing the order. Before finalizing the order, you can check all the important data of the order on the order summary page. Review these very carefully, especially the shipping and billing address, so that you notice and correct any errors before finalizing the order. You can make the correction by going back to the relevant data entry field, using the "back" and "forward" buttons of your browser or the buttons of the Website's interface. If you notice any error or inaccuracy after finalizing the order, contact us as soon as possible at the e-mail address support@truetosole.hu.
2.10 Your responsibility for the accuracy of the data provided
Please note that you are responsible for the truthfulness and correctness of the data provided during the order. You must bear our costs or damages resulting from incorrect or inaccurate data entry. We exclude our responsibility for performance based on inaccurate data entry. If you entered your e-mail address incorrectly or if your e-mail service provider is permanently or temporarily malfunctioning, or your e-mail storage space is full, and any of these prevent the delivery of our order confirmation, it may also prevent the conclusion of the Contract.
3. Payment methods
3.1 Payment when ordering by card
You can pay with Mastercard, Maestro, Visa, Visa Electron cards. Payment by card is free of charge for you. For Maestro and Visa Electron cards, the issuing bank determines whether they can be used for online purchases. If you are not sure, ask your bank's customer service before buying! Card payment is provided by Shopify Payments.
All card payments are made in the indicated currency. Card payment takes place on a secure payment page provided by Shopify Payments, where you start the transaction by entering your bank card details. After entering the card data, you must check the correctness of the data. The processing of the transaction starts in the bank processing systems. You will be notified by e-mail about the result of the payment.
Tips for secure bank card payments
We do not have access to your data entered on the Shopify Payments payment page, we only receive confirmation of the success or failure of the payment. Never enter your card number, expiration date or the three-digit CVC2/CVV2 code on the back of your card outside of the Shopify Payments secure payment page (e.g. by e-mail, message, phone)! We never ask for card data in this way, so if anyone were to ask you for the above data on our behalf, it is probably a phishing attempt. Do not enter the data and notify us and your card-issuing bank immediately!
3.2 Payment upon receipt (cash on delivery)
You can also pay for your order when you receive the package. Cash on delivery is only available in Hungary, Romania, Slovakia and the Czech Republic. You can only pay in cash with the courier.
4. Shipping methods
4.1 Delivery in Hungary
Our contracted logistics partner is GLS General Logistics Systems Hungary Kft., and, in accordance with legal obligations, the Magyar Posta service can also be selected.
Order value below 30 000 Ft:
- Pick-up at GLS parcel machines or parcel points: 990 Ft
- Home delivery by GLS: 1990 Ft
- Home delivery (Magyar Posta 0-10 kg): 3480 Ft (Delivery fee: 1990 Ft plus 1490 Ft handling fee)
- Delivery to an MPL parcel machine, Posta Pont or post office 2480 Ft (Delivery fee: 990 Ft plus 1490 Ft handling fee)
Order value between 30 000 and 49 999 Ft:
- Pick-up at GLS parcel machines or parcel points: free of charge
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Home delivery by GLS: 1990 Ft
- Home delivery (Magyar Posta 0-10 kg): 3480 Ft (Delivery fee: 1990 Ft plus 1490 Ft handling fee)
- Delivery to an MPL parcel machine, Posta Pont or post office 2480 Ft (Delivery fee: 990 Ft plus 1490 Ft handling fee)
Order value of 50 000 Ft and above:
- Pick-up at GLS parcel machines or parcel points: free of charge
- Home delivery by GLS: free of charge
- Home delivery (Magyar Posta 0-10 kg): 3480 Ft (Delivery fee: 1990 Ft plus 1490 Ft handling fee)
- Delivery to an MPL parcel machine, Posta Pont or post office 2480 Ft (Delivery fee: 990 Ft plus 1490 Ft handling fee)
Other home delivery fees:
- Home delivery (Magyar Posta 10-20 kg): 4480 Ft (Delivery fee: 2990 Ft plus 1490 Ft handling fee)
- Home delivery (Magyar Posta 20-40 kg): 7480 Ft (Delivery fee: 5990 Ft plus 1490 Ft handling fee)
When we hand over your package for delivery, you will receive a delivery notification by e-mail, and then further information about the delivery on the day of delivery.
4.2 Delivery in Romania
Order value below 400 lei:
- Pick-up at GLS parcel machines: 15 lei
- Home delivery by GLS: 25 lei
Order value between 400 and 649 lei:
- Pick-up at GLS parcel machines or parcel points: free of charge
- Home delivery by GLS: 25 lei
Order value of 650 lei and above:
- Pick-up at GLS parcel machines or parcel points: free of charge
- Home delivery by GLS: free of charge
Limitation of free shipping to the first delivery
Free home delivery/collection only applies to the first delivery. In the case of resending due to non-acceptance, a delivery fee is payable.
4.3 Home delivery to other countries
We deliver your order to any country, you can find out about the delivery prices below:
- Slovakia, Austria, Slovenia, Croatia: 5490 Ft (€14)
- Czech Republic: 5490 Ft (341 Czech crowns)
- Poland, Germany, Belgium, Netherlands, Luxembourg, Liechtenstein, Bulgaria: 6990 Ft (€18)
- Denmark, France, Italy, Ireland, Spain: 9990 Ft (€25)
- Other European countries: 11990 Ft (€30)
- Other countries in the world outside Europe: 19990 Ft (€50)
5. Performance deadline
Information on the delivery of the Products is given in the product description. Products in stock are typically dispatched within 1-3 working days: of the orders placed in the past 30 days, we handed over 74% to the courier service within 2 working days and 94% within 3 working days. The delivery time of the courier service is added to this. If the product description states a different deadline, that deadline shall prevail; in all cases, we undertake delivery within a deadline of no more than 30 days. The expected delivery date of the specific order will be sent in the order confirmation e-mail.
5.1 Non-working days
Orders placed on a non-working day are packed and handed over for delivery on the first working day.
6. Information about your right of withdrawal
Pursuant to § 20 of Government Decree 45/2014. (II. 26.), you have the right to withdraw from the Contract without giving reasons. In short, this means that under the conditions and obligations listed below, you can return the product ordered on the Website to us at your own expense, and we will refund the purchase price of the product and the delivery and handling costs under the conditions set out below.
6.1 Deadline for indicating your intention to withdraw
You can notify us of your intention to withdraw even immediately after we have confirmed your order; you do not need to wait until you receive the product. You must clearly inform us of your intention to withdraw within 14 calendar days of receiving the product; we recommend doing so by e-mail or in writing by registered letter. It is your responsibility to prove that you made your declaration within the deadline. You can declare your withdrawal within 14 calendar days from the date of receipt of the product by you or by a third party designated by you in the order. If your order contained several items and they were delivered at different times, this 14-day period starts from the date of receipt of the last delivered item of the order.
6.2 Sample declaration for withdrawal
Send us the downloadable declaration sample below, or a declaration containing the same information, either to the e-mail address support@truetosole.hu or by registered mail to the following address: 2142 Nagytarcsa, Alsó ipari krt. 11. (Pink Warehouse, Gate 1.) Recipient: TTS HEADQUARTERS Zrt. E-mail address: support@truetosole.hu
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service: Date of conclusion of the contract/date of receipt: Number of the order or invoice: Name of the consumer(s): Address of the consumer(s): Signature of the consumer(s): (only in the case of a statement made on paper) Dated:
6.3 Obligations and conditions when exercising the right of withdrawal
6.3.1 Confirmation of your withdrawal statement
We will confirm receipt of your withdrawal statement in writing (usually by e-mail). If you made your declaration electronically and you do not receive a confirmation from us within 3 working days, please repeat it by registered mail, attaching a copy of the e-mail you sent.
6.3.2 Return of product
If the product has a "True to Sole Authenticity tag" certifying authenticity, we will only take back a product on which the tag is intact and has not been removed.
You must send the product back to our address at your own expense within 14 calendar days at the latest from the date of your declaration of withdrawal, using a delivery method that reliably proves the fact and time of dispatch. You must be able to prove that you dispatched the product within the deadline.
We provide free returns from Hungary via GLS parcel lockers. Detailed information on how to use this service can be found on our Website.
6.3.3 Refund
If you withdraw from the Contract on the basis of the above, we will refund the full purchase price, including the standard delivery fee, within 14 calendar days of becoming aware of the withdrawal at the latest. If you have used free shipping, shipping costs will not be refunded. We would like to inform you that if you have used a more expensive delivery method than the standard delivery price, we will only refund the standard delivery fee. You will receive the refund in the same way as you paid it. If you specifically agree to this during our negotiations, we can also make the refund using a different payment method.
We would like to draw your attention to the fact that if you enter your bank account number or postal address incorrectly or inaccurately, we cannot take responsibility for any delay or failure to refund. We have the right to withhold the refund until the returned product has reached us or until you have proven beyond all doubt that you have sent it. Of these two, we take into account the earlier date. You must bear the cost of the return; the return obligation cannot be fulfilled with a cash-on-delivery or "recipient pays" shipment.
6.4 Depreciation
We would like to point out that you are responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product: you are entitled to a full refund only if the product and its packaging remain undamaged, like new, in a condition that can be resold. In the case of shoes, this means an undamaged shoe box, and only clean shoes that have been tried on indoors and the complete presence of any other accessories in the box (such as shoe laces, labels, insoles, accessories). If the product you returned has visible signs of use, dirt, or its contents are incomplete, we can only refund a reduced amount. The reduction of the refund is determined based on the current condition of the product and packaging. If, due to one of the above reasons, we are unable to provide a full refund, we will contact you in writing via one of the contact details provided in the withdrawal statement or at the time of the order and provide the amount of the refund along with a justification. If you do not agree with the amount of the refund, you have the right to file a complaint as specified in the Complaint handling section of these GTC.
6.5 Exclusion of the right of withdrawal
We would like to draw your attention to the fact that you cannot exercise your right of withdrawal in the cases set out in § 29 (1) of Government Decree 45/2014 (II.26.), in particular in the cases of points "c" and "e": (c) "in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that is clearly tailored to the consumer; (e) "with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene; If you pre-order a product in accordance with point 11 of the General Terms and Conditions, you also cannot exercise your right of withdrawal, on the basis of point "a": (a) "in the case of a contract for the provision of a service, after the performance of the service as a whole, if the business began the performance with the express prior consent of the consumer, and the consumer has acknowledged that they lose their right of termination after the performance of the service as a whole;"
If the product comes with a "True to Sole Authenticity tag" certifying its authenticity and the tag's fastening is damaged or you remove the tag, we cannot accept your withdrawal request.
7. Complaint handling
For us, the most important thing is that you are satisfied with both the purchased product and the shopping experience. If you nevertheless wish to raise an objection or make a consumer complaint about the product or our service, you can do so at the following contact details:
In person at our store: 1052 Budapest, Petőfi Sándor utca 17.
E-mail: support@truetosole.hu
By post: 1033 Budapest, Szentendrei út 95.
We strive to remedy your complaint as soon as possible, within 30 days at the latest, and any repair or replacement within 15 days at the latest. If repair is not possible within 15 days, we will notify you.
If you do not agree with the handling of your consumer complaint, or the investigation of your complaint is not possible, we will record your complaint and our position on it, and we will send you a copy of it by e-mail.
If you contact us with a quality defect, we will record the claim and confirm receipt of the product with a receipt. We keep the records for five years and present them at the request of the inspection authorities.
8. Your legal enforcement options
If we are unable to resolve your consumer complaint in an appropriate manner during our negotiations, the following legal enforcement options are available to you:
8.1 Filing a complaint with the competent consumer protection authorities in your place of residence
First-instance consumer protection authority tasks are carried out by the district office competent for your place of residence; a list of these offices can be found by clicking here. They evaluate the complaint and decide whether it is justified to conduct a consumer protection procedure in the case.
8.2 Turning to a Conciliation Board
With your consumer complaint, you are also entitled to contact the Conciliation Board competent for your place of residence or stay, which is responsible for the out-of-court settlement of consumer disputes, advice and attempting to reach a settlement. If the conciliation is unsuccessful, the board makes a decision in connection with the given consumer dispute. Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. Telephone number: +36 1 488 2131 Fax number: +36 1 488 2186 E-mail address: bekelteto.testulet@bkik.hu You can find further information about the Conciliation Boards, the content and form requirements of the application to be submitted to them, and the contact details of the territorially competent boards by clicking here.
8.3 Online dispute resolution platform
The European Union's online dispute resolution platform was discontinued on 20 July 2025. In your legal dispute related to online shopping, you can turn to the Conciliation Board described in point 8.2, or to a court in accordance with point 8.4.
8.4 Initiate legal proceedings
In connection with the Contract concluded between us, you are entitled to assert your claims arising from a consumer dispute in court within the framework of civil proceedings under the Civil Code.
9. Accessory warranty, product warranty, guarantee
This point was prepared on the basis of Annex No. 3 to Government Decree 45/2014 (II.26.), under the authorization of § 9 (3) of Government Decree 45/2014 (II.26.).
9.1 Accessory warranty
In which cases can you exercise your accessory warranty right? If we perform defectively, you can assert an accessory warranty claim against us in accordance with the rules of the Civil Code.
What rights do you have based on your accessory warranty claim?
You can choose from the following accessory warranty claims: You can request a repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would involve disproportionate additional costs for us compared to fulfilling another claim. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the purchase price you paid, or you can repair the defect at our expense, or you can have it repaired by someone else or - as a last resort - you can also withdraw from the contract. You can switch from your chosen accessory warranty right to another, but you bear the cost of the switch, unless it was justified or we gave a reason for it.
What is the deadline for asserting your accessory warranty claim?
You must notify us of the defect without delay after discovering it. A defect notified within two months of its discovery shall be deemed to have been notified without delay. After the expiry of the two-year limitation period from performance, you can no longer assert your accessory warranty rights.
Who can you enforce your accessory warranty claim against?
You can assert your accessory warranty claim against us as the Service Provider.
What other conditions are there for asserting your accessory warranty rights?
Within one year from performance, apart from reporting the defect, the only condition for asserting your accessory warranty claim is proof that you purchased the product from us. However, after one year from performance, you are also obliged to prove that the defect you identified already existed at the time of performance.
9.2 Product warranty
In what cases can you exercise your product warranty right?
In the event of a product defect, you can - according to your choice - assert an accessory warranty claim or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
What is the deadline for asserting your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the product. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
- the product was not manufactured or marketed as part of its business activities, or
- the defect was not detectable according to the state of science and technology at the time of placing it on the market or
- the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption. We would like to inform you that for the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, in parallel with each other. However, if your product warranty claim is successfully enforced, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
9.3 Guarantee
In which cases can you exercise your guarantee right?
In case of faulty performance, a mandatory guarantee applies to the new consumer durables listed in Annex No. 1 to Government Decree 151/2003. (IX. 22.) on the mandatory guarantee for certain consumer durables.
What rights do you have under the guarantee, and within what deadline?
The guarantee claim can be asserted within the guarantee period. If the party obliged under the guarantee does not fulfill its obligation within an appropriate deadline after being requested to do so by the entitled party, the guarantee claim can be asserted in court within three months of the expiry of the deadline set in the request, even if the guarantee period has already expired. Failure to meet this deadline will result in loss of rights. Otherwise, the rules on exercising accessory warranty rights apply accordingly to asserting a guarantee claim.
The guarantee period depends on the purchase price of the product: one year between 10 000 and 100 000 Ft, two years between 100 001 and 250 000 Ft, three years above 250 000 Ft.
Failure to meet this deadline will result in loss of rights. The guarantee period begins on the day the consumer product is handed over to the consumer or, if the commissioning is performed by the business or its representative, on the day of commissioning. The guarantee period is extended by the time during which you could not use the product as intended due to the defect.
If, when a guarantee claim is being handled, it turns out during the first repair or within 30 days of the notification of the defect that the product cannot be repaired, or that it has already been repaired three times and fails for the fourth time, we will replace the product or refund the purchase price.
When is the Service Provider released from its guarantee obligation?
The Service Provider is released from its guarantee obligation only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that, for the same defect, you cannot assert an accessory warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim, at the same time, in parallel with each other; otherwise, however, you are entitled to the rights arising from the guarantee independently of your accessory warranty and product warranty rights.
10. Rules for resell products
Our resell products are not considered new: each and every one comes from an official reseller and is original and never worn (!), and they qualify legally as used products only because they are resold (resell). They are not covered by a guarantee, but you can assert your accessory warranty rights in the same way as in the case of a new product, with one difference: the accessory warranty claim expires within one year from the date of performance! Of course, you also have the right of withdrawal under § 20 of Government Decree 45/2014. (II. 26.), that is, within 14 calendar days you can withdraw from the contract without giving reasons and return the product, according to the rules detailed in point 6 ("Information about your right of withdrawal").
11. Pre-order conditions
You can use our pre-order service for products that are not in stock but can very likely be procured. To the best of our ability, we will attempt to procure the product under the conditions and deadlines specified in this point.
11.1 Submit a pre-order request
You can submit a pre-order request in person at the True to Sole store (1052 Budapest, Petőfi Sándor utca 17.) or on the pre-order page of the truetosole.hu website. In order to pre-order, you need to accept the True to Sole pre-order conditions in point 11 of our General Terms and Conditions, as well as those contained in our Privacy Notice.
11.2 Payment of the deposit and pre-order confirmation
We will process your pre-order request within a maximum of 5 working days, i.e. we will assess the procurement options and estimate the price at which we can procure the product. If the product you wish to pre-order can very likely be procured, we will send your order number and estimated price, as well as information about deposit payment, to the e-mail address provided in your pre-order request. To confirm the pre-order, a deposit is required, which you can pay by bank transfer within 2 days to the specified bank account number, specifying the order number in the note. The amount of the deposit is tiered and depends on the estimated price of the product to be pre-ordered:
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We will confirm the pre-order upon receipt of the deposit/reservation in our bank account, and we will try to procure the product for you within 30 days from this date.
11.3 Purchase and receipt
When we have procured the product for you and it is being delivered to our warehouse, we will send you a successful procurement notification. If we could only procure the product above the estimated price, we will contact you. You can accept this final price, or you have the right to withdraw from the pre-order and get back the full amount of the deposit you paid. When the pre-ordered product arrives in our warehouse, we will inform you about the details of store pick-up or home delivery. In the case of in-store pick-up, you can pay the remaining amount in cash or by bank card upon pick-up. In the case of home delivery, you can pay the remaining amount in cash to the courier.
11.4 Withdrawal, failure and other conditions
Until we send you the successful procurement notification, you can withdraw from your pre-order without giving any reason and receive the full amount of the deposit back. If you withdraw from your pre-order after the successful procurement notification (or after accepting the final price), the deposit you paid will not be refunded, as the pre-order and the procurement carried out on its basis qualify as a contract for the provision of a service, governed by point a) of § 29 (1) of Government Decree 45/2014. (II. 26.). If the 30-day procurement deadline we undertook has passed, we will discuss with you whether to extend the procurement for another 30 days or whether you withdraw from the pre-order. In case of withdrawal, we will refund the full amount of the deposit to you. The same conditions and rules apply to any extended commitment period. Since the procurement is influenced by circumstances beyond our control, if the procurement is unsuccessful within the commitment or mutually agreed extended commitment period, it is considered a circumstance not attributable to us, therefore only the deposit and not double the deposit will be returned to you. We cannot provide a size exchange for a product procured through pre-order.
Budapest, 29 October 2025 (v2.4)
