We have a contact system covering the whole of Europe and even overseas, which only includes tried and trusted partners dealing exclusively with original sneakers.

Thanks to this, we constantly have access to the currently most sought after, as well as special, rare sneakers. .

We also try to fulfill individual (pre)order requests, which usually take a few weeks. You can find more information about pre-order here.

We guarantee that you will only find original sneakers in the True to Sole store and webshop.

From our extensive and reliable partner network, we only purchase original sneakers, which can be documented back to the first, official distributor until sold by

Our experienced team examines every shoe we receive one by one before it goes to the store and the webshop.

Thanks to this, we are 100% sure that only original sneakers are available in our offer.

We provide the opportunity to have the shoes examined by an external expert recognized by us (at your own expense) before purchase. Ask the store team for details!

True to Sole is a resell shop and webshop, here you can find limited, highly sought-after shoes, which are usually sold out at official distributors and brand stores on the day they are released.

We buy these shoes from the start. at a higher, i.e. resell price and then we make these available to our customers.

The price difference is partly due to this higher purchase price and True to Sole's own margin.

On the basis of the current laws, we provide a warranty for accessories and a guarantee for the products we sell - these correspond to the term "guarantee" used in everyday life.

The shoes available at True to Sole - although of course original, , and products that have never been used - due to the way of sale, it is a used product from a legal point of view.

Therefore, we undertake a one-year accessories warranty on them: if the manager returns it due to a defect that proves to be fit for purpose during use, it happened due to a manufacturing error, then we will deal with it. Detailed information about this9 in our Terms and Conditions. and 10.

You can also find used (preowned) in True to Sole. This information is shown on the price tag in the store and in the product description in the webshop.

Before buying (or in the case of webshop purchases, after you have received them), carefully review them, because you will not be able to accept complaints about them later. The one-year accessory warranty applies to these products.

There is no warranty for new products under a purchase price of HUF 10,000, but a two-year accessory warranty applies. Above the purchase price of HUF 10,000, a one-year warranty and a two-year accessory warranty apply.

You can be the first to know about new arrivals and our promotions by following us on Instagram: @truetosole

We look forward to seeing you in our store, where our knowledgeable team will be happy to help you with any questions you may have.

In addition, you can also inquire at support@truetosole.hu.

All products listed in the webshop can be ordered, but not all of them are available in our Budapest store.

For those products that are not available in the store or not in all sizes, we include a note in the product description.

The products listed in the webshop are in stock in our warehouse in Budapest (or one abroad). .

Therefore, we will officially confirm your order if the product can be delivered with 100% certainty.

Most shoes can be tried on in our store - the exceptions are special and very limited sneakers.

We would like to give you the opportunity to try on the size, at the same time we want to ensure that the purchased shoes remain in perfect condition. Therefore, please always take our team's requests into account (e.g. how to lace or lace the shoes, can you walk in them, etc.)

You will find a size chart for every shoe, which the measured sole length is also indicated - so you can see which one is right for you.

In the description you will also find information about sizing. If it is a normal size, you will see TTS / True to Size.

If you find that it says "runs large", it means that you order half/one size smaller than what you ordered. otherwise you would order, and "runs small" is the opposite, order half/one size bigger!

If you ordered the shoes on the webshop and the size is not right, you can cancel the order within 14 days of receipt from the purchase, and we will refund you the full purchase price. It is very important that you only try on the shoes and not use them!

Our prices are determined by the supply and demand of the world sneaker market and the current purchase prices. The demand for some sizes tends to be higher, so the purchase prices are also higher, which is why you see a price difference for different sizes of a shoe.

Our prices follow the supply and demand for individual sneakers, as well as the current world market prices.

There are sneakers whose prices can change several times even within a few weeks, and there are those whose prices remain the same for months. It is also possible that the price of certain sizes of a model/color will change, while others will not change.

Of course, once you have placed your order or accepted the price offered for pre-ordering, the price will not change, even if your order is fulfilled in the meantime it would be changed in the webshop/store.

In the webshop, the prices are shown in forints. For information, you can view the prices in euros and lei, based on our current exchange rate.

The prices are always shown in forints in the cashier of the webshop and in the order confirmation.

Order by bank card. you can pay through the Stripe system. All transactions are encrypted and secure. True to Sole does not access or store your bank or card details.

When paying by bank card, your card is charged in HUF. If your account is not HUF-based, the amount to be paid will be converted and deducted from you at your bank's own exchange rate. total amount. In Romania, you must pay the amount indicated in lei in the webshop, plus the shipping cost, to the courier in cash in lei, in Slovakia in euros, and in the Czech Republic in korunas. /p>

In the True to Sole store, you can only pay in HUF, with cash and card.

We always issue an electronic VAT invoice for the products ordered in the webshop, which we send by e-mail.

When shopping in the store, please indicate before payment if VAT- and you want to request an invoice. You enter your e-mail address, and we issue and send you the VAT e-invoice.

Important information if you order as a company:

If you want to request the invoice for a company, you must also enter the exact company name and tax number.

This can be done in the Billing Address fields in the webshop, and in the store in the you can do it with our colleague.

As a company, it is important information regarding the VAT refund that, due to the nature of the resale, the net and gross amounts on the issued invoice are the same (0% VAT) and we indicate the note "margin taxation".

For Hungary, delivery is free of charge for orders over HUF 50,000 and HUF 1,990 for orders under HUF 50,000.

Romania: 4490 HUF (59 lei)
Slovakia, Austria, Slovenia, Croatia: 5490 HUF (14 €)
Czech Republic: 5490 HUF (341 Czech crowns)
Poland, Germany, Belgium, Netherlands, Luxembourg, Liechtenstein, Bulgaria: 6990 HUF (18 €)

< strong>Denmark, France, Italy, Ireland, Spain: 9990 HUF (25 €)
Other European countries: 11990 HUF (30 €)
Other countries in the world outside of Europe: HUF 19,990 (€50)

Prices in lei, krone and euro are indicative.

The order is delivered within 2-14 working days - it depends on the delivery address and the time of the order. When we have sent the package, we will send you a notification.

The delivery of shoes that do not come from our store in Budapest, but from one of our foreign warehouses, may take up to 14 working days due to delivery and possible customs clearance.

For pre-orders, we indicate how long it will take to obtain the requested product.

For those sneaker sizes, clothes and accessories where you see the "48H EXPRESS SHIPPING" sticker, you can be sure that we will pack them and deliver them to the courier service within 48 hours. You don't have to ask for this separately - we're here to get you what you ordered as soon as possible!

Pay attention to which sneaker sizes are covered by the "48H EXPRESS SHIPPING" option!

More information here

You can cancel the products ordered on the webshop within 14 calendar days of receipt without reason, this is your right of cancellation guaranteed by the applicable laws. For example, you can indicate the cancellation at the address support@truetosole.hu by entering your order number. You can return the product at your own expense and responsibility, the details of this will be sent in the confirmation of cancellation, please wait for this before sending it back.

Do not wear/use the ordered product under any circumstances, because we only know about unworn products that are suitable for resale. to give a full refund.

If you cancel the order, please do so as soon as possible, if possible before dispatch, so that the packaging and dispatch will no longer take place.

You can find all information about cancellation in point 6 of our General Terms and Conditions.

If you ordered the shoes on the webshop, or you were not present in the store when you bought them (because you got them as a gift, for example), we can refund you the full purchase price within 14 days of receiving the shoes online or purchasing them in the store.

It is very important that you do not wear the shoes, because we can only take back unused shoes (tried on once indoors at most), in new condition!

To request a size change write an e-mail to support@truetosole.hu and we will agree on how to exchange the size.

You can mail the shoes back at your own expense or bring them back to the store.

In this case, we recommend the sneakerbox.hu blog's sneaker-Hungarian dictionary, where you can find all sneaker slang and its Hungarian meaning!

If you have a cooperation idea that might be interesting for us, contact us at marketing@truetosole.hu and briefly describe what it is about. If we also see fantasy in it, we will look for it!

The short answer: yes. And the longer answer: we get a lot of inquiries, but we only work with reliable and proactive influencers whose style, attitude and professionalism match the values ​​and goals of True to Sole.

If you want to work with us, send us an email. an introduction to marketing@truetosole.hu, in which you present not only yourself but also your audience and your reach potential - and how you are better/different than the others who also contact us every day for the purpose of cooperation.

We are also interested in what concrete ideas you have and how they can help True to Sole's popularity, popularity, and traffic.

If your application and ideas piqued our interest, we will look for you!