Dispute resolution

The European Union's online dispute resolution (ODR) platform was discontinued on 20 July 2025, so complaints can no longer be submitted through it.

If we cannot settle your consumer complaint to your satisfaction, you can turn to the Conciliation Board competent for your place of residence or stay. The board competent for our registered office: Budapest Conciliation Board (Budapesti Békéltető Testület), 1016 Budapest, Krisztina krt. 99., phone: +36 1 488 2131, e-mail: bekelteto.testulet@bkik.hu. The contact details of the territorially competent boards are available at bekeltetes.hu.

For details, see point 8 of our General Terms and Conditions.