Love it, but it's not in your size? Place a pre-order and we'll get it for you!
Get to know the True to Sole pre-order process and submit your pre-order request by clicking the link at the bottom of the page.
Answering a few short questions, enter the product data, size and contact information and how you would like to receive it.
Once we have received your pre-order requirements, we will send you an email within five business days that
- are we likely to be able to get it and at what price?
- how much deposit and where you need to pay by bank transfer. The amount of the deposit depends on the expected price of the product to be pre-ordered and can be between HUF 30,000 and HUF 500,000.
Your pre-order request becomes valid upon receipt of the deposit in our bank account.
We will try to get the product to you as soon as possible (but no later than within 30 days). When we have the product, we will send you a successful purchase notification. If we can only get the product above the estimated price, you can accept the final price or get your deposit back.
When the pre-ordered product arrives in our warehouse, we will inform you about the details of store pick-up and home delivery.
In case of collection at our store (1052 Budapest, Régi posta utca 5.), you can pay the remaining amount in cash or by credit card upon collection.
In the case of home delivery, you can pay the remaining amount in cash to the courier.
Click here to submit a pre-order request!
You can find the complete Pre-Order Terms and Conditions of True to Sole in point 11 of our General Terms and Conditions.
The most important information and conditions:
We cannot provide a size exchange for a product purchased in advance.
Until we send you a successful purchase notification, you can cancel your pre-order without giving any reason and receive the full amount of the deposit back.
In case of cancellation after the successful purchase notification (or acceptance of the final price), we cannot refund the reservation to you.
If the 30 days of the procurement commitment period expires, we will discuss with you whether to extend the procurement for another 30 days. Or you can stop pre-ordering and we will refund the reservation.
Since the procurement is influenced by circumstances beyond our control, if the procurement is unsuccessful, it is considered a circumstance not attributable to us, therefore only the deposit and not double the deposit will be returned to you.